Responsible Spirit
Gambling in Aotearoa is entertainment. If it stops being fun, stop playing.
We provide the Spirit tools. You provide the discipline.
1. Let's Talk About Control
You know what? No one starts playing in New Zealand thinking they will lose control. But the dopamine rush of a pokie win is real. At Spirit Casino, we want you to win, but not at the cost of your whānau or financial health.
We operate a "Safety First" policy. This means we empower you with hard limits that even our support staff cannot override instantly. If you need a break, you take a break. No questions asked.
2. Your Spirit Safety Toolkit
We have built these features directly into your account dashboard. You don't need to email support to activate them.
| Tool Name | How It Works | NZ Cooling-Off Period |
|---|---|---|
| Deposit Limit | Caps how much money you can upload per day/week/month. | 24 Hours to increase. Instant to decrease. |
| Loss Limit | Caps net losses. Winnings are not counted. | 24 Hours to increase. |
| Session Limit | Logs you out automatically after X minutes. | Instant. |
| Self-Exclusion | Blocks access to account completely. | Min 6 months. Cannot be undone early. |
3. Are You Losing Control? (The Checklist)
Honesty time. Gambling addiction is sneaky. It doesn't happen overnight. Ask yourself these questions:
- Do you chase losses immediately after losing?
- Do you lie to family or friends about how much you gamble?
- Do you borrow money to play?
- Do you feel depressed or anxious after playing?
- Do you gamble until your last dollar is gone?
If you answered YES to even one of these, you need to step back. Seriously.
4. NZ Professional Help
We are casino operators, not therapists. If you need professional help in New Zealand, these organizations are the gold standard. They offer free, confidential advice 24/7.
PGF Services
Providing free, professional, and confidential counseling for anyone affected by gambling in NZ.
Helpline NZ
Call 0800 654 655 or text 8006 anytime for immediate support and advice from trained counselors.
Choice Not Chance
A dedicated NZ resource for taking back control and understanding your gambling behavior.
5. Protection of Minors (18+ Only)
Spirit Casino is strictly for adults (18+). We use advanced age verification checks to ensure no minors access our NZ platform.
If you share your computer in New Zealand with minors, we recommend using filtering software like Net Nanny. The Problem Gambling Foundation NZ also offers free resources and counselling for families concerned about gambling exposure.
Frequently Asked Questions
Can I cancel my Self-Exclusion?
No. Once you self-exclude from Spirit Casino, the decision is final for the duration you selected. This is for your protection. Support cannot override this.
Does self-exclusion on Spirit Casino cover other sites?
No. Our self-exclusion only applies to Spirit Casino. For global blocking in NZ, use specialized software.
I think my friend has a problem.
Please contact [email protected] immediately. We take these concerns with the gravity of a Spirit.